When purchasing double glazing it is important to be aware of your rights with regards to both the contract and delivery of the service. There are three regulations in particular to be aware of in order to fully understand your rights if something goes wrong, and to provide reassurance as to what you are covered for if this does occur.
1. Supply of Goods and Services Act 1982
According to the Supply of Goods and Services Act 1982, if you have entered into a contract for goods and services then you can expect them to be supplied with ‘reasonable’ care and skill. To understand the definition of ‘reasonable’ you should research what the expected standards are with the good or service you are entering a contract for. The act states that goods or services must be ‘as described’, ‘of satisfactory quality’ and ‘fit for purpose’.
If you find your double glazing does not meet reasonable standards or the contract was broken in some way, you may be able to claim for compensation.
2. Cancellation of Contracts made in a Consumer’s Home or Place of Work Regulation 2008
This regulation is really relevant when purchasing double glazing as it states that if you purchase goods or services costing in excess of £35 from a trader visiting your home, you must be given your cancellation rights in writing. Once you have received this, you will then have seven days to cancel the contract without needing to pay a penalty to the trader. If you wish for the trader to begin work before the seven days are up, you must provide them with a written agreement to avoid any future disagreements.
Important note: for this regulation to stand, the contract must be made in the home at the time of the visit. If the decision to accept is made later, e.g. via the telephone, the regulation does not stand.
3. Consumer Credit Act 1974
The Consumer Credit Act covers you not only for credit card purchases but also when you enter into loan agreements, e.g. if you sign up to a finance agreement via the double glazing company. This means that the credit card or finance company is equally liable with the double glazing company if any breaches of contract occur.
Important note: this act only applies to contracts for goods or services between £100 and £30,000. The act means you are covered if the double glazing company goes out of business before completing the work, or if they misrepresented the work agreed in the contact.
What do I do if something goes wrong?
It is important that you give the supplier the opportunity to put things right – not doing so can negatively affect your chances of getting compensation if you need to go through the small claims court. When facing a situation where the agreed delivery date has passed without the goods or services being delivered, contact the supplier and set a date that you expect the work to be done by. Notify them that if the work is not completed by this date then you will find another supplier to complete the work, and the original supplier will be liable for the costs. If the supplier refuses you may need to start legal proceedings with the small claims court.
Why choose South Coast?
We have over 35 years experience in the industry, with all our teams fully trained and monitored to ensure we always provide the highest levels of customer satisfaction. We have provided thousands of happy customers with installations – view our customer testimonials to see what just a few of our happy customers have to say.
Our showroom is open 7 days a week (including bank holidays) to allow you to view our products before purchase and speak with staff about the excellent service we provide. If you have any questions or enquiries please call us on 0800 389 5957 or send us an email (mailto:email@example.com).
Al facts contained within this article are correct at the time of writing (August 2013).